Refund policy

Steak Locker accepts returns of items within the first 30 days of receiving your product. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order, as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories.

All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges, are non-refundable, and return shipping charges are the sole responsibility of the purchaser.

DISPLAY UNITS, FLOOR MODELS & COSMETICALLY BLEMISHED UNITS — FINAL SALE

Units sold as display models, floor models, demo units, open-box, or cosmetically blemished/scratched are offered at a reduced price in direct exchange for their condition and are FINAL SALE — not eligible for return, exchange, refund, or store credit under any circumstances, including the 30-day return window described above.

Cosmetic condition — including scratches, dents, finish imperfections, and normal signs of prior display or handling — is disclosed at the time of sale and accepted by the purchaser as a condition of the discounted price.

These units carry the same Steak Locker One (1) Year Limited Warranty for functional defects as every other unit we sell. Disclosed cosmetic condition is excluded from warranty coverage; functional defects in materials and workmanship are covered in full.

All returns MUST HAVE A SALES RECEIPT. If you are unsatisfied with your purchase, you may return the unused item(s) in the original packaging within 30 days of receipt for a refund. You will be credited the purchase price, less a 25% restocking fee and the applicable shipping charges.

EACH UNIT MUST BE UNPACKED AND INSPECTED FOR DAMAGES PRIOR TO SIGNING AT THE TIME OF DELIVERY. IF YOU ENCOUNTER ANY ISSUES WITH THE SHIPMENT, PLEASE REFUSE THE SHIPMENT AT THAT TIME AND CONTACT STEAK LOCKER AT SUPPORT@STEAKLOCKER.COM.

*Per our Warranty: original packaging and pallet must be retained for returned or repaired Steak Locker units for up to one year.

To return an item for a refund or exchange, contact our Customer Service Department to initiate a return by calling +1 619-736-0542 during service business hours, or email support@steaklocker.com.

Once you obtain your return instructions, the product must be returned to us within the 30-day return window. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.

Returned items incur a 25% restocking fee. For all returns and cancellations that “shipped free,” a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.

Please Note: For all damage, wrong items, missing items, or defects, please contact customer service right away for return or replacement instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Downloadable and digital products are non-refundable once delivered or accessed.

PRE-ORDERS

All pre-orders are final sales and are not covered under the standard return policy. Pre-orders are specially discounted orders that are reliant on first delivery from the manufacturer, and can be delayed up to 90–120 days. All pre-ordered Steak Locker units incur a 25% restocking fee if cancelled, due to the nature of the item and the pre-order process and value.

PARTIAL REFUNDS (if applicable)

There are certain situations where only partial refunds are granted: any item not in its original condition, that is damaged, or that is missing parts for reasons not due to our error; or any item returned more than 30 days after delivery.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@steaklocker.com.

SALE ITEMS (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at support@steaklocker.com.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

SHIPPING

To return your product, email support@steaklocker.com to coordinate your return. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for an exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance — we don’t guarantee that we will receive your returned item.