Refund policy

Steak Locker accepts returns of items within the first 30 days of receiving your product. You may return an eligible item for a merchandise exchange, credit, or refund within 30 days of receiving your order, provided all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories.

All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges, are non-refundable, and return shipping charges are the sole responsibility of the purchaser.

DISPLAY UNITS, FLOOR MODELS & COSMETICALLY BLEMISHED UNITS — FINAL SALE

Units sold as display models, floor models, demo units, open-box, or cosmetically blemished/scratched are offered at a reduced price in direct exchange for their condition and are FINAL SALE — not eligible for return, exchange, refund, or store credit under any circumstances, including the 30-day return window described above.

Cosmetic condition — including scratches, dents, finish imperfections, and normal signs of prior display or handling — is disclosed at the time of sale and accepted by the purchaser as a condition of the discounted price.

These units carry the same Steak Locker One (1) Year Limited Warranty for functional defects as every other unit we sell. Disclosed cosmetic condition is excluded from warranty coverage; functional defects in materials and workmanship are covered in full.

All returns MUST HAVE A SALES RECEIPT. If you are unsatisfied with your purchase, you may return the unused item(s) in the original packaging within 30 days of receipt for a refund. You will be credited the purchase price, less a 25% restocking fee and the applicable shipping charges.

EACH UNIT MUST BE UNPACKED AND INSPECTED FOR DAMAGES PRIOR TO SIGNING AT THE TIME OF DELIVERY. IF YOU ENCOUNTER ANY ISSUES WITH THE SHIPMENT, PLEASE REFUSE THE SHIPMENT AT THAT TIME AND CONTACT STEAK LOCKER AT SUPPORT@STEAKLOCKER.COM.

Per our Warranty, original packaging and pallet must be retained for returned or repaired Steak Locker units for up to one year.

To return an item for a refund or exchange, contact our Customer Service Department to initiate a return by calling +1 619-736-0542 during service business hours, or email support@steaklocker.com.

Once you obtain your return instructions, the product must be returned to us within the 30-day return window. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.

Returned items incur a 25% restocking fee. For all returns and cancellations that “shipped free,” a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.

WARRANTY REPLACEMENTS

For an approved warranty replacement, the faulty or replaced Product or part must be returned to and received by Steak Locker before the replacement Product or part is shipped, unless Steak Locker expressly authorizes an exception in writing. Steak Locker will provide return instructions. When a Product or part is replaced, the replacement becomes your property and the replaced item becomes Steak Locker's property.

Please Note: For all damage, wrong items, missing items, or defects, please contact customer service right away for return or replacement instructions.

Once your return is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Our return policy lasts 30 days from receipt. If 30 days have passed since receipt, we cannot offer a refund or exchange under this return policy. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Downloadable and digital products are non-refundable once delivered or accessed.

PRE-ORDERS

All pre-orders are final sales and are not covered under the standard return policy. Pre-orders are specially discounted orders reliant on first delivery from the manufacturer and can be delayed up to 90–120 days. All pre-ordered Steak Locker units incur a 25% restocking fee if cancelled, due to the nature of the item and the pre-order process and value.

PARTIAL REFUNDS (if applicable)

Partial refunds may be granted for an item not in its original condition, damaged, or missing parts for reasons not due to our error, or for an item returned more than 30 days after delivery.

LATE OR MISSING REFUNDS (if applicable)

If you have not received a refund, first check your bank account, then contact your credit card company and bank because processing times may apply. If you have completed these steps and still have not received your refund, contact us at support@steaklocker.com.

SALE ITEMS (if applicable)

Only regular-priced items may be refunded. Sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. To request an exchange for the same item, email support@steaklocker.com. Warranty replacements are subject to the return-before-replacement requirement above.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

SHIPPING

To return your product, email support@steaklocker.com to coordinate the return. You are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from it. Delivery time for an exchanged product varies by location. For items over $75, consider using a trackable shipping service or purchasing shipping insurance; we do not guarantee receipt of returned items.