Refund policy

Name: Steak Locker
Price range: $

Steak Locker accept returns or items within the first 30 days of receiving your product. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories.

All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.

All returns MUST HAVE SALES RECEIPT. If you are unsatisfied with your purchase, you may return the unused item(s) in the original packing within 15 days of the purchase for a refund. You will be credited the purchase price, less a 25% restocking fee and the applicable shipping charges.

EACH UNIT MUST BE UN-PACKED AND INSPECTED FOR DAMAGES PRIOR TO SIGNING AT THE TIME OF DELIVERY. IF YOU ENCOUNTER ANY ISSUES WITH THE SHIPMENT PLEASE REFUSE SHIPMENT AT THAT TIME AND CONTACT STEAK LOCKER AT SUPPORT@STEAKLOCKER.COM.

*Per our Warranty; Original Packaging & Pallet must be retained for returned or repaired SL lockers up to one year

To return and item for a refund or exchange, simply contact our Customer Service Department to initiate a return by calling us during service business hours at +1 619-736-0542 or email us at
support@steaklocker.com .

Once you obtain your return instructions, you have 15 days in which to get the product back to us. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.

Items that are returned incur a 15% restocking fee. If damaged or without proper packaging
materials the fee will rise to 30%. For all returns and cancellations that “shipped free” a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.

Please Note: For all damage, wrong items, missing items or defects, please contact customer service right away for return or replacement instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PRE-ORDERS.

All pre-orders are final sales and are not covered under the return policy. Pre-orders are especially discounted orders that are reliant on first delivery from manufacturer. This can be delayed for up
to 90 – 120 days. All pre-ordered Steak Locker Units incur a 25% restocking fee if cancelled due to the nature of the item and the pre-order process and value.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
(if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@steaklocker.com

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@steaklocker.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your
return.

SHIPPING POLICY

To return your product, you should email to support@steaklocker.com to coordinate your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All returns MUST HAVE SALES RECEIPT. If you are unsatisfied with your purchase, you may return the unused item(s) in the unopened packing within 15 days of the purchase for a refund. You will be credited the purchase price, less a 25% restocking fee and the applicable shipping charges.

*Per our Warranty; Original Packaging & Pallet must be retained for returned or repaired SL lockers up to one year.